Connect Voca CIC to Microsoft Operator Connect Channel Reseller

This scenario enables you to establish a SIP connection between the Voca CIC service and a Microsoft Operator Connect Channel Reseller. Voca CC receives inbound calls through the configured SBC and processes them according to the Call Flow configuration defined in the Voca CIC interface. For example, you can transfer incoming calls from Voca CIC through the SBC to the Microsoft Phone System using the Operator Connect service.

➢

Do the following:

1.

Contact your Service Provider to create a new Operator Connect service under your Operator Connect enabled channel.

2.

Upload DIDs to the new Operator Connect service (see Uploading Operator Connect Numbers).

3.

Create a new Voca CIC service under your Voca CIC enabled channel (see Onboarding Voca CIC Service).

4.

Open the Management portal (see Day Two Management using Management Portal (Tenant Mode)) and then configure the following:

●

IVRs/Call flow configuration in the Voca CIC interface for the DID uploaded to the OC dial plan (see Voca Flow Builder).

●

Enable Microsoft Calling Plan or Operator Connect configuration (see Voca Admin Guide).